Shipping policy

Shipping Policy for By Franka Customers

We’re excited to get your new dog bowl to you and your pup! Here’s everything you need to know about our shipping process:

1. Order Processing Time: All orders are typically processed within 2-3 business days. Please note that this doesn’t include weekends or holidays. Once your order is processed, you will receive a shipping confirmation email with tracking details.

2. Shipping Methods and Costs 
We offer the following shipping options:
    •    Standard Shipping: Estimated delivery time of 5-7 business days
    •    Free Shipping: Enjoy free standard shipping on all orders over $110 (Australia Only)

3. Shipping Locations:

  • Australia Wide
  • International to multiple countries

International orders may be subject to customs duties and taxes upon delivery. These charges are the responsibility of the customer.

4. Order Tracking: Once your order has been shipped, we will send you a tracking number via email. You can use this to track the status of your shipment on the carrier’s website.

5. Delivery Time: Delivery times depend on your location and the shipping method chosen. Please note that shipping times are estimates and may be subject to delays due to weather, holidays, or unforeseen circumstances. While we strive to deliver as quickly as possible, we are not responsible for shipping delays caused by the carrier.

6. Shipping Delays: In the event of a delay due to unforeseen circumstances (such as weather conditions, holidays, or carrier issues), we will notify you as soon as possible. Please allow extra time for your order to arrive.

7. Address Accuracy: Please make sure your shipping address is correct before completing your purchase. We cannot be responsible for packages that are lost or delayed due to incorrect address information.

8. Lost or Stolen Packages: While we take every precaution to ensure safe delivery, once your package has been shipped, we cannot be responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the shipping carrier directly using your tracking number, or reach out to us for assistance.

9. Signature Requirement: For high-value orders, we may require a signature upon delivery to ensure your dog bowls arrive safely. If a signature is required, the carrier will leave a notice with instructions on how to reschedule the delivery.

10. Contact Us: If you have any questions or concerns about your order or shipping, feel free to contact our customer support team at hi@shopfranka.com, and we’ll be happy to assist you.